Easy, free returns

Your satisfaction is our priority. If something isn’t right with your order, we’ll be happy to provide a refund for the affected item.

Returns and Refunds

Making your return hassle-free

To ensure a smooth return, please make sure:

• The item is unused, undamaged and returned in its original packaging
• All parts and accessories included with the item are returned
• You’re returning within the applicable time limit
• The item is eligible for return

Time limits

• Wrong item, damaged delivery, missing parts, or change of mind: Return within 30 days of delivery
• Defective items: Return within 3 months of delivery

01. Preparing your return

Pack your item carefully to avoid any transit damage. It must be returned in its original packaging with all accessories, parts, and intact seals (where applicable). Returns that don’t meet these requirements will not be accepted and will be sent back to you. You’re welcome to relog the return once you have the correct packaging and parts, though a collection and/or redelivery fee may apply.

02. Wrong item, damaged on delivery, or faulty

Return the item within 7 days of delivery. You may choose between a replacement or a refund of the product value. If replacement stock is unavailable, we will issue a refund or hold your request until stock becomes available.

Please note: an item will not be considered damaged on delivery if it was damaged by you, through misuse, or by being used for an unintended purpose.

03. Changed your mind?

Return the item unopened and unused within 7 days of delivery.

04. Returned the wrong item?

Please contact us right away – incorrect returns are disposed of and we cannot guarantee recovery. If we do locate your item, you will need to arrange collection. We are not liable for lost incorrect returns.

05. Rejected returns

If your return is rejected, the item will be sent back to you. If we are unable to deliver it within 30 days – due to unavailability or refused delivery – the item will be considered abandoned and will not be eligible for a refund.

06. How to return your item

Log your return by completing our returns form with the relevant details and reason for return. Your request will be reviewed, after which a collection will be arranged.

07. Refunds

Once your return has been approved, your refund will be credited to your original payment method. Shipping costs for the original order are refundable, and the cost of return shipping will not be deducted from your refund. Please allow 3-5 business days for funds to reflect, depending on your bank or payment provider.

If your original payment method is unavailable, we will request your banking details. Verification may extend the processing time slightly beyond 5 days.

Need help?

Email us at help@ibuyit.co.za – we’re happy to assist.